What is the cost of the delivery service?
In the Ajwan Al Zohour store, delivery is according to the city, and it is clear to the customer during the order.
What are the official delivery times?
The order will be delivered from 4:00 pm to 10:00 pm, on all days of the week. Some customers may want to send the order early in the morning or late at night sometimes, with juniper flowers, it's no problem at all. We can arrange the delivery of gifts outside the official working hours for an additional cost that will be paid when the required date is specified through the site.
Will the data and identity of the sender be disclosed to the recipient?
We will contact the dispatcher first to inform them of the situation. If the sender refuses to be identified, we will do our best not to disclose any information unless the situation escalates.
Can a gift be delivered if the recipient's address is not known in detail?
Yes! It is enough that you have tried to please the one you love, leave the rest to us as long as you provide us with the phone number of the recipient, we will contact him to arrange the delivery of your gift at a suitable place (taking into account not to spoil your surprise).
Is the recipient contacted?
The recipient is contacted with a message on WhatsApp stating that there is a gift in his name ready for delivery, and we ask him to send the location. In some cases, the representative calls the recipient if his number is not available on WhatsApp or if the message is not answered.
What happens if we are unable to reach the recipient of the gift by phone or at the mentioned location?
Our team will contact you to try to reach the recipient in another place or through an alternative phone number, rest assured that we will deliver your gift no matter what it takes!
How do I know if the order has been delivered?
We will send text messages to the number you registered with on the site, showing you the stages that your order goes through from execution to delivery, and you can also follow up on your order by contacting us on the WhatsApp number, and one of the Ajwan Flowers Store customer service representatives will assist you.
Are there re-delivery fees?
A re-delivery fee is charged if the delivery is not successful the first time due to the customer/recipient, or if the cash collection location is different from the gift delivery location.
Can I change or request a specific delivery time after placing my order?
It is possible, you can contact us to determine the required delivery time during the official working hours.
Is it possible to deliver a gift from another store in addition to the order?
This is possible as long as the other store is in the same city, but there will be additional fees paid through the site. Just contact us before completing the order and a customer service representative will create a special order according to your need, knowing that we will not be responsible for any defect in the other product. .
Requests
Can I amend or cancel the order after it has been confirmed?
Our mission is to provide an easy and simple gifting service to our customers, and because some people may feel hesitant or forgetful, you can cancel or modify the order as long as it is in the preparation stage. We will notify you of the processing process first to know the status of your order through text messages. In case of any modifications to the order, please contact the customer service team on the WhatsApp number.
Can the gift be returned?
We know that some may not want to accept the gift for any reason, and in this case only we apologize for not being able to cancel the order and refund the amount to you. Our advice in this case is to gift the gift to someone else who is dear to you!
paying off
What payment methods are available?
To make it easier for our customers to pay, you can pay through Apple Pay and a Visa, MasterCard, American Express, or Mada card (Mada card is available in the Kingdom of Saudi Arabia only). We have the latest payment technologies to guarantee our customers an easy and secure online payment process.
Do you have payment service upon receipt?
Currently, we have canceled the payment feature upon receipt.
What do I do if my credit card is declined?
A credit card can be declined for a variety of reasons. In this case, please check with your bank to ensure that you have sufficient balance or that there are no restrictions on your credit card. After completing this step, you can try again. You can also contact us through one of the communication channels, and one of the store's customer service representatives will assist you step by step, or through the WhatsApp application. Please note that we will only prepare the gift if the requested amount has been successfully paid.
products
Are there gifts other than flowers?
Ajwan Alzohoor store specializes in flowers and their designs, but you will find some products that contain coffee with roses or chocolate with roses, so you can choose the most suitable for you and the person dear to your heart.
We are always keen to add new gifts so that you can easily find the perfect gift.
Is the bouquet put in a vase?
We love diversification in the Ajwan Flowers store, so we provided you with bouquets of flowers in different designs, and we also have a special section for vases decorated with elegant flowers. You can also request some changes to suit your need by contacting our customer team on WhatsApp.
Are the bouquets of flowers identical to the pictures?
Everyone and everything has its own charm, but this does not mean that if you order a bouquet of tulips, we will always deliver roses. We always make every effort to ensure that all delivered bouquets are identical to the pictures, but there may be some slight differences in color tones depending on the season. Sometimes we change the shape of the bouquet a little in the event that one of the bouquet flowers is not available, in this case, we will contact you immediately to find out the situation and discuss solutions, and if that means replacing your bouquet with another bouquet.
What happens if I order a gift that is not available?
First, we contact the sender to inform them of the situation. In the event that the sender cannot be reached and the delivery time is approaching, we choose an alternative similar to the gift and deliver it.
the accounts
Do I need to log in to order a gift?
Yes, you need to log in using your mobile number in order to be able to manage your orders and learn about Ajwan Flowers discounts and offers, and you can communicate with the customer service team faster.
What happens to personal customer data?
We do not collect personal data of our unregistered customers, we collect data anonymously. We only keep the name and phone number when you log in in case of gift request. The aim of data collection is to facilitate the process of knowing and updating the status of the order, in addition to sending the latest offers and discounts to our customers. We do not share this data with a third party unless with the customer's consent.
offers
How can I activate the discount code or coupon?
You can use the discount code through the website on the payment page. All you have to do is enter the discount code, which you will find in the left part of the screen. The total amount after deduction will appear to you once you click on "Apply".
Can more than one discount code be used for the same order?
Only one discount code is allowed per order. In the event of a defect or malfunction in the site, please contact our team to amend the total amount of the order.
Are there discount offers?
Marketing offers are launched and announced through our website. To follow all that is new, be sure to register with us.